Fetch Online Vet powered by Vetster: expert support made more convenient

Fetch Online Vet lets Fetch Pet Members video call and chat with licensed vets and pet care experts for advice and support on issues like behavioral concerns, everyday pet care, prescription refills and more. Fetch Pet is the only pet insurance provider to do this, and it’s included in your policy at no extra cost.

Fetch Pet is always looking for ways to make accessing care easier and more convenient for pet parents, which is why we launched the enhanced Fetch Online Vet powered by Vetster experience. With $0 out-of-pocket costs and no claims to file, the new experience takes care of the claims for you. If you don’t see this option in your Fetch Pet Insurance app yet, you still get reimbursed 100% for telehealth up to $1,000/yr., with no copay and no deductible. And keep an eye out: This experience is available in select locations now and will be expanding nationwide in 2027.

Vetster is an award-winning pet health platform that connects dog and cat parents with thousands of veterinary professionals for virtual appointments and consultations. Fetch Pet partners with Vetster because they’re the leading pet telehealth service and the only one that lets you choose your own vet, so you can access fast, expert care for your dog or cat when and where you need it.

We’ve worked to make accessing telehealth with Fetch Online Vet powered by Vetster simple: In the Fetch Pet Insurance app, use your Fetch Pet email and password to sign in to the experience. Then, you can find the right vet for your pet and get the guidance you need.

When you become a Fetch Pet Member, you can go into our app for Apple or Android and set up your account with Fetch Online Vet powered by Vetster. Then, choose the kind of support you need — whether that’s chatting with pet care experts or starting a video call with a veterinarian. You can browse vet profiles (including ones for specialists and behavioral experts) and choose the right one for your dog or cat, then video call or chat to get fast and convenient support from anywhere.

All Fetch Pet Members have access to Fetch Online Vet as part of your policy. Depending on where you live, you might have access to the new Fetch Online Vet powered by Vetster experience, which gives you 4 video vet visits per year and unlimited chat with pet care experts without paying out of pocket, filing a claim or waiting to get reimbursed. (Fetch Pet and Vetster take care of the claims for you.) This enhanced perk is in select locations now, with plans to be nationwide in 2027.

Fetch Online Vet lets Fetch Pet Members video call or chat with licensed vets and pet care professionals to get advice and support from experts anytime, anywhere. It’s included in your policy at no extra cost, as part of Fetch Pet’s most complete coverage for your dog or cat. Fetch Pet reimburses 100% for virtual vet appointments with no copay and no deductible, up to $1,000/yr.

Our new, enhanced Fetch Online Vet powered by Vetster experience — rolling out nationwide throughout 2027 — makes the process even simpler. You get 4 video vet visits per year and unlimited chat with pet care experts, with $0 out-of-pocket costs and no claims to file. (We take care of the claims for you.)

If your pet needs additional telehealth, beyond those 4 visits, you’d pay at the time of service and submit a claim, which is eligible for 100% reimbursement.

Through Fetch Online Vet, a Vetster vet can help with common health issues and assess whether your pet can be diagnosed remotely or needs in-person care. A virtual vet may also be able to write prescriptions for your pet.

Examples of issues you can use Fetch Online Vet for — no office visit required — include skin concerns like rashes, vomiting and diarrhea, behavioral issues, nutrition consultations and general puppy and kitten wellness questions.

Yes, a Vetster vet can prescribe medications through the Fetch Online Vet experience in most states. The laws around online veterinary prescriptions will depend on where you live. Generally speaking, it comes down to how a VCPR (Veterinary-Client-Patient Relationship) is established in your state. A VCPR allows a veterinarian to take responsibility for your pet’s medical care, including prescribing meds. In some states, as the VVCA (Veterinary Virtual Care Association) notes, a VCPR can begin virtually. In others, an in-person exam is required first. You can speak with your vet and check the laws in your state to find out more information.

Fetch Online Vet powered by Vetster is a perk available exclusively to Fetch Pet Members at no additional cost, which provides access to expert care anytime (and anywhere) you need it. The new experience gives Members 4 video appointments/yr. with licensed vets and unlimited chat with pet care experts — all with no out-of-pocket expenses and no claims to file. It’s available in select states with plans to expand nationwide in 2027.

Vetster can also be used as a standalone telehealth service. If you set up an appointment with them directly, you pay at the time of service and then file a claim, like you would with other veterinary exams. Whether the new Fetch Online Vet experience is already in your area or coming soon, all Fetch Pet Insurance Members get 100% reimbursement up to $1,000/yr. for virtual vet visits, with no copay and no deductible. Members can also use any online vet in the U.S. and Canada — including our preferred partner, Vetster.

Fetch Online Vet does not cost extra; it’s one of the perks you get as a Fetch Pet Member. When you take advantage of the new Fetch Online Vet powered by Vetster experience (in select locations now with plans to expand nationwide in 2027), the process gets even easier: You can schedule 4 video vet calls each year and get unlimited chat with pet care experts at $0 out-of-pocket cost and with no claims to file. You don’t have to pull out your credit card, wait in a clinic waiting room or even leave the house.

If your pet requires additional online visits beyond those 4 appointments per year, you’d pay starting with the fifth visit. Then, you’d submit a claim for 100% reimbursement — up to $1,000/yr.

Yes, Fetch Online Vet is available for both dogs and cats. So if you have a nutrition question or need training guidance for your dog, you can use Fetch Online Vet. The same goes for a cat experiencing anxiety or litter box issues. For both dogs and cats, you can speak to an expert for advice and support on health concerns, behavioral issues, prescription refills and more.