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Fetch Pet Rx
Lowest price guarantee
You have 100% price protection. We guarantee it.
FREE & fast shipping
We cover shipping on any order over $49. Other pharmacies charge extra for this.
Veterinarian recommended
Powered by licensed pharmacists
& recommended by trusted vets
Save up to 60% on your pet’s meds
Same meds. Lowest cost. More convenience.
See the Fetch Pet Rx difference.
Pharmacy benefit
Fetch Pet Rx
Local pharmacy
Other online pharmacy
Lowest Rx prices
Prices vary by provider
FREE shipping
orders $49+
Shipping costs vary by provider
AutoShip savings
Prices vary by provider
Your pet’s Fetch policy provides reimbursement for covered prescription medications and supplements. Where you get them is up to you. If you choose to order your pet’s meds from FetchPetRx.com, you will access additional benefits and savings. Coverage subject to your deductible.
How it works
![Pet Dental Care Icon | Fetch Pet Insurance](https://cdn.prod.website-files.com/6011ced336f3c77caf0e1dad/66706254b2997b501ed501f9_icon-80-notepad-min.webp)
2
We verify the prescription & ship your order in 1 - 3 days
Once we verify your pet’s prescription, your order ships in 1 - 3 days.
![Cat and Dog Icon | Fetch Pet Insurance](https://cdn.prod.website-files.com/6011ced336f3c77caf0e1dad/66706254a72eb02f6fa03b96_icon-80-piggy-bank-min.webp)
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File your Rx claim to save
After your claim is approved, you’ll be paid back in as little as 2 days via direct deposit.
Please allow 1 - 2 days for vet approvals on orders that include prescription items and an additional 24 - 48 hours to process prescription orders.
Recommended by trusted vets
Fetch Pet Rx is powered by licensed pharmacists and recommended by the Fetch Veterinary Advisory Board.
“Whether it’s preventive meds for fleas, ticks and heartworms or treatment for illness, Fetch Pet Rx makes it more affordable and more convenient to get your pet the prescriptions they need to live a longer, healthier life.”
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“Fetch Pet Rx gives busy pet parents a trustworthy way to get the meds their pet needs quickly, easily and at the best cost.”
Dr. Aliya McCullough
DVM, MS, Fetch Chief Veterinary Officer & Director of Veterinary Affairs
Your Fetch Pet Rx questions, answered
What is Fetch Pet Rx?
FetchPetRx.com is Fetch’s online pet pharmacy with the guaranteed lowest prices on your pet’s prescription meds as well as everyday pet essentials. Fetch Pet Rx is currently available to U.S. residents and is accredited by the National Board of Pharmacy as a trusted and reliable online pet pharmacy.
Is Fetch Pet Rx an accredited pharmacy?
FetchPetRx.com is accredited by the National Board of Pharmacy as a trusted and reliable online pet pharmacy. To find out more about this accreditation, click here. All orders from FetchPetRx.com are fulfilled by Allivet.
How can I order my pet’s medication on Fetch Pet Rx?
Go to FetchPetRx.com and shop the site for your pet’s medication. You can filter by pet type (dog or cat), pet condition or brand and then add items to your cart, and proceed to check out. You can also call customer service at 877.299.0893 for assistance in placing an order (Monday - Friday: 8am - 7pm ET; Saturday: 9am - 5pm ET). For Rx items, you will be required to answer a few quick questions about your pet (breed, weight, birthday, gender) and provide your veterinarian’s name and contact information. We’ll use that information to verify your pet’s prescription, and take care of the rest.
What products can I order from Fetch Pet Rx?
FetchPetRx.com has a full assortment of FDA/EPA approved pet medication for dogs and cats sourced directly from the manufacturers and approved distributors. We also sell products to treat fleas and ticks, heartworms, skin issues, allergies, joint pain and more. Plus, you can purchase your pet’s food, supplements, dental care and other essentials — all at the lowest guaranteed prices.
How do I submit a claim for my pet’s medication?
It’s fast and easy for Fetch Pet Insurance Members to submit claims.
What you need:
A bill from Fetch Pet Rx, detailing the total amount paid for your pet’s meds.
How to submit your claim:
Either click here or follow these instructions:
- Log into the Fetch app or your online account
- Go to Claims
- Go to Submit a claim
- Follow the instructions in the claim form
What happens after my claim is submitted?
Claims are typically processed within 15 days from when we receive all your documents. We’ll email you with updates, so keep an eye on your inbox. And be sure to set up direct deposit now if you haven’t already — it gets you paid back 5 - 10 days faster than checks do.
Does Fetch Pet Insurance cover dog food, wellness care and other
non-prescription items ordered from Fetch Pet Rx?
Fetch Pet Insurance provides coverage for prescription medications and supplements recommended by a vet to treat a new injury or illness. If you’ve added Fetch Wellness to your pet’s policy, you will also have wellness benefits, which may apply to your Fetch Pet Rx order. While Fetch Pet Insurance does not cover dog food, including prescription dog food, Fetch Pet Rx shoppers will still enjoy the guaranteed lowest price across all products on FetchPetRx.com. Remember that like other providers, Fetch does not cover treatment for pre-existing conditions. To see your individual coverage, please check your policy’s terms and conditions.
Can I cancel or change my order?
You can cancel your order if it has not been packed for shipping and a tracking number has not generated. Once you receive your tracking number the order cannot be canceled and instead must be returned.
To return your order, please contact us via email at customercare@FetchPetRx.com
or call toll free 877.299.0893. Our customer care department is open
Monday – Friday 8am – 7pm ET; Saturday: 9am - 5pm ET.
Our Customer Care Specialists will provide you with an RMA number. Please make sure you pack the item(s) with care and return it to us at:
Fetch Pet Rx - Returns
14540 NW 60th Avenue
Miami Lakes, FL 33014
Please clearly write the RMA Number on the outside of the return box and place the packing slip that came with your order inside the box.
How do I create a Fetch Pet Rx account?
Log in to your Fetch Pet Rx account using the username (your email) and password associated with your Fetch Pet Insurance account.
How can I track my order?
Under “My Fetch Pet Rx” you can review your order history. There, you will also find your tracking number and track your order from the link provided.
Can I order from Fetch Pet Rx if I live in Canada?
At the moment, our online pharmacy is only for U.S. residents. We’re working on an online pharmacy for Canadian residents, and we’ll email you as soon as it’s available.